Xs999 Terms and Conditions — Important guidelines for members

Xs999 (hereinafter referred to as "we", "us", or "the Platform") is an online gaming platform providing entertainment gaming services to users in Bangladesh. These Terms and Conditions ("Terms") constitute a legally binding agreement between xs999 and its members.

These xs999 Terms and Conditions have been drafted in accordance with applicable laws and regulations in Bangladesh. By using our services, you are voluntarily and knowingly accepting these Terms. If you do not agree with any part of these Terms, please do not use our services.

These Terms may be updated from time to time. We will make every effort to inform members of any changes, but it remains your responsibility to check this page regularly. Continued use of the platform after any changes constitutes your acceptance of the updated Terms.

Registering on xs999 requires you to provide accurate and complete information. During the registration process, you will need to provide the following:

• Your full legal name (as it appears on your National ID)
• An active and working mobile number
• A valid email address (where applicable)
• Accurate date of birth — required for age verification
• Current Address & Division

Each individual may register only one account. If multiple accounts are found belonging to the same person, all accounts will be suspended and associated balances may be forfeited. Our system automatically detects duplicate accounts.

Keep your account password strictly confidential and do not share it with anyone. You are solely responsible for the security of your account. If you believe your account has been accessed without authorization, please contact our support team immediately.

Eligibility requirements to use xs999 services:

• Applicants must be at least 18 years of age
• Must be a permanent resident of Bangladesh
• You must confirm that you are of sound mind and participating in gaming voluntarily
• A person who is not enrolled in any voluntary self-exclusion program
• Have read and accepted the xs999 Terms and Conditions in full

We reserve the right to verify age and identity at any time. You may be asked to provide a copy of your National ID, passport, or other government-issued identification if required.

Xs999 currently supports deposits via the following payment methods: Mobile Banking, Nagad, and Rocket. These methods allow you to fund your account quickly and securely.

• Minimum deposit amount: BDT 500 (five hundred taka)
• You must use the correct reference number when making a deposit
• Only mobile banking accounts registered in your own name may be used
• Deposits via Third Parties Are Strictly Prohibited
• Deposits are typically credited to your account within 5–30 minutes
• No hidden charges or additional fees

Xs999 reserves the right to reject or delay any deposit if a transaction appears suspicious or may violate our policies. Money laundering and the use of illegal funds are strictly prohibited, and xs999 reserves the right to report such cases to the relevant authorities.

The following conditions must be met to withdraw winnings from xs999. We aim to process all withdrawal requests within 24 hours.

• KYC verification must be completed
• Minimum withdrawal amount: BDT 500
• Withdrawals can only be made using the same method used for the original deposit
• Wagering requirements must be met before withdrawing bonus winnings
• Daily withdrawal limits may apply — contact support for details
• Withdrawals may be temporarily held in cases of suspicious activity

Once a withdrawal request is submitted, our team will review and begin processing it. If additional information is needed, we will reach out to you. For any issues, contact our 24/7 support team.

Xs999 offers a variety of bonuses and promotional offers. Each bonus has its own terms and wagering requirements, which you should read carefully before claiming.

• The welcome bonus is available to new members only and can be claimed once
• Bonus funds cannot be withdrawn before wagering requirements are fulfilled
• Claiming bonuses through multiple accounts or by using a VPN is strictly prohibited
• Bonus offers will be automatically cancelled upon expiry
• xs999 reserves the right to modify or cancel any bonus offer at any time
• Any bonus abuse will result in cancellation of all bonuses and associated winnings

All game outcomes on xs999 are determined through a certified Random Number Generator (RNG) system. This system is completely impartial — no one, not even xs999 itself, can influence the results.

• All game outcomes are determined by RNG and audited by an independent third party
• Live Casino games are streamed in real time and fully transparent
• If a technical error occurs in any game, the round in question will be considered void
• If your internet connection drops during a game, the server log will be considered the final record
• Any dispute regarding a game outcome must be raised within 72 hours

We partner with the world's leading game providers, all of whom meet international standards. The RTP (Return to Player) rate for each game is displayed transparently.

• Operating multiple accounts under the same identity
• Playing using automated bots or software
• Unauthorized access to another user's account
• Money laundering or use of funds from illegal sources
• Fraudulent exploitation of the bonus system
• Concealing your location using a VPN or proxy
• Hacking or malicious activity targeting the xs999 system
• Operating an Account Under a Third Party's Name

Xs999 reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:

• If any provision of these Terms and Conditions is violated
• Providing false or incomplete information during registration
• If KYC verification fails or the required documents are not provided
• Upon detection of suspicious or unusual gaming behavior
• When requested as part of an official investigation by the authorities

To close your account, please contact our support team. Any verified balance remaining at the time of closure will be refunded; however, bonus balances are non-refundable.

Xs999 treats the protection of your personal information as a top priority. We keep all data secure using modern SSL encryption technology. For full details on how your information is collected, used, and protected, please refer to our Privacy Policy Available on the page.

• Your information is never sold or shared with third parties
• Your information is used solely for service improvement and verification purposes
• Information may be shared with authorities when required by legal obligation
• You can view or update your information at any time

Xs999 believes gaming is a form of entertainment — not a source of income. We encourage all our members to play responsibly and within their means. Our Responsible Gaming Full instructions can be found on the page.

• Set Your Own Deposit Limits
• Request a temporary or permanent self-exclusion if needed
• Seek help if you notice signs of gaming addiction
• Do not chase losses by placing larger bets
• Do not play with borrowed money or funds you cannot afford to lose

For any dispute or complaint, please contact our support team first. We aim to provide an initial response to every complaint within 72 hours.

• Complaints must be submitted within 72 hours of the incident
• Please attach relevant screenshots and information with your complaint
• Server logs and game records serve as the definitive evidence in all cases
• xs999's decisions are final and binding

We take every complaint seriously and are committed to resolving each one through a fair investigation. Your satisfaction is our priority.

Xs999 reserves the right to change, amend, or update these Terms and Conditions at any time. For significant changes, we will endeavor to notify members in advance.

• The latest version of the Terms & Conditions will always be available on this page
• Continued use of the platform after changes constitutes acceptance of the updated terms
• The date of any changes will be noted at the top of this page
• You may close your account if you do not agree to the updated terms

If you have any questions about these Terms and Conditions, our support team is always ready to help.